How We Help

Increasing workforce purpose, connection, passion, motivation, and commitment which enhances productivity, community, and retention of top talent.

Well designed, customized learning content enables the organization to create engaging learning experiences that inspire and retain top talent.

Customized learning paths allow organizations to develop strategic learning channels by role (job specific), area of concentration, or individual skill needs. These help organizations become efficient and intentional about how they develop their workforce to achieve desired business goals.

eLearning, gamification, and learning videos (2D or 3D animation or live action) allow for alternative approaches to learning that can deliver customized, engaging, and interactive learning experiences online or through mobile devices. These flexible channels, typically offered as micro-learning or micro-burst content can address a variety of learning needs in an efficient, low cost, and effective manner. 

Meaningful and well-designed onboarding is critical to engaging and retaining great talent. Employers that offer an effective onboarding program are more likely to increase both new hire engagement and retention. This means more value and a healthier bottom line.

Effective leadership in any organization can increase employee engagement and satisfaction. A focused leadership development program helps retain your talent, increase productivity, nurture future leaders, and lead to better decision making.

Practices such as business process management, improvement, or reengineering enable an organization to dissect, redesign, and manage the way work gets done in the organization. This allows for greater agility, bringing products to market faster, reducing risk, maintaining compliance, increasing quality, customer satisfaction and employee engagement, allowing for scalable growth, and reducing costs.

Initiatives with well-designed and well-timed change management strategies are six times more likely to meet objectives than those without. Organizations that understand and embrace change as an active component of any initiative increase the likelihood of adoption and success and increase their ability to thrive.

Technology is rapidly changing and disrupting the way organizations do business, but too often organizations take a one-dimensional approach to integrating technology and often fail because of it. The reality is that organizations often lose sight of the fact that people are still the primary users of technology and where there are people, there are always processes. Successful organizations are ones that understand the need for a multi-dimensional approach and how new technology must be linked with continuous learning, change management, good workflow design, and effective execution (e.g. Agile) in order to see the desired results.

Often, organizations focus on narrow changes hoping for immediate results. These results may produce some short-term gains but can fall short of longer-term, sustained change that helps the organization meet its objectives. Focusing on the larger climate, culture, strategies, and infrastructure through organizational development produces long-term, systemic change and further drive an organization towards its objectives.

Design Thinking is a human-centered approach to designing (software, products, learning, etc.) and solving complex problems. With its anthropological approach to understanding customers, its use of diversified teams and thought, and quick prototyping, organizations are able to use Design Thinking to solve complex business problems, reinforce innovation, bring products to market faster, and strengthen leadership.

QMS documentation such as procedures, instructions, records and reports are a critical component of many organizations and QMS initiatives. They establish the baseline for how work should be done and help ensure compliance to standards, polices, and protocols. This can be even more important for regulated industries. The challenge is that the way work is done changes frequently whether intentional or not. Documentation should be standardized, reviewed regularly, and used as a tool to bring teams together and improve the way that work is done. This can be done through one-on-one or small group interviews, mapping sessions, or observations.

A focus on quality has long been a core element of thriving organizations. Quality is something most organizations believe is important but often is not much more than a buzz word or a short-term “campaign”.  A key differentiator of thriving organizations is their understanding that Quality is much, much more. It’s not a singular event or simply signs on a wall. Rather, it’s a “way” that lives on and unfolds every day. Quality is a way for organizations to ensure its output continuously matches the expectations of its customers, governing agencies (e.g. regulators, auditors, etc.), and shareholders.

In today’s environment, business success can be hindered by a variety of internal and external influences such as global economic conditions, innovation, competition, the job pool, law suits, government regulations, and the like. Thriving organizations understand the importance of identifying these influences early on and quantify the impact, or risk, they have on the organization’s ability to achieve its goals. Whether financial, legal, regulatory, or reputational risk, companies should be focused on the identification, quantification, and mitigation of risk using tools such as Failure Mode Effects Analysis. Those who are ill prepared to weather these influences likely to suffer the most when they hit.

In today’s environment, organizations face an enormous amount of scrutiny from consumers, media, and regulatory agencies. Often, we see regulatory, compliance, or internal audits reveal failures in process, policies, and practices that require remediation. Examples may include a lack of effective controls, undocumented or out of date procedures, lack of defined roles & responsibilities, unnecessary or unmanaged exposure to risk, data integrity issues, and the like. Whether financial, tobacco, manufacturing, insurance, or healthcare, it is important to understand your obligation to good practices, high quality, and consumer safety.

Thriving organizations understand that institutional knowledge is an asset that must be both nurtured and cultivated because an unintentional or unplanned loss can have grave impacts on an organization’s success. Unclear vision, repeated mistakes, and loss of the “secret sauce” and subsequent market share are examples of why organizations must develop strategies to ensure knowledge continuity.